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Our Vision and Values

Our vision is to deliver high quality, innovative and cost-effective services, meeting the needs of all our patients and customers, becoming the most successful commercial provider of primary health care services in the UK.

Our Values

Respect and dignity

Valuing people and their differences, respecting the views of our colleagues, customers and service users.


Actively working with others, participating in achieving our shared goals and providing opportunities for all to achieve their full potential.

Customer focus

Establishing and maintaining effective relationships with internal and external customers, focussing on their current and future needs, and exceeding their expectations.


Taking ownership of the quality of everything we do and continually improving our quality benchmarks to ensure exceptional services for our customers.


Generating new ideas to improve the way we work and the services we offer, valuing input from all colleagues.

Positive communication

Working in an open and honest manner, sharing dialogue with colleagues and customers, to enable effective two-way communication and feedback.

Primecare is a trading name of Nestor Primecare Services Limited, registered in England and Wales, no. 1963820.
Registered office: Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE.